Last updated: February 20, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Natural Stone Veneer website located at https://www.naturalstoneveneer.com/ and any related pages, services, communications, forms, and transactions offered by Natural Stone Veneer LLC (“Natural Stone Veneer,” “Company,” “we,” “us,” or “our”).
By using our website, submitting a form, requesting information, placing an order, requesting samples, or communicating with us by phone, email, or text message, you agree to these Terms. If you do not agree, do not use our website or services.
1. Company Information
Natural Stone Veneer LLC
2000 E. Maule Ave
Las Vegas, NV 89119
USA
Email: [email protected]
Phone: +1 888-558-7774
Alternate Phone: +1 702-558-7774
2. Eligibility and Acceptable Use
2.1 You must use the website and our services only for lawful purposes.
2.2 You agree not to:
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Use the website in any way that violates applicable laws or regulations.
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Attempt to gain unauthorized access to the website, servers, or systems.
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Interfere with or disrupt the website or its security features.
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Submit false, misleading, or fraudulent information.
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Use automated tools, bots, or scraping methods without our written permission.
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Use our website or content for competitive monitoring, copying, or resale without our written permission.
2.3 We may suspend or restrict access to the website or services if we believe misuse, fraud, abuse, or unlawful activity has occurred.
3. Website Content and Product Information
3.1 The website provides general information about our natural stone veneer products, styles, colors, applications, and related services.
3.2 Natural stone is a natural material. Variations in color, texture, veining, size, thickness, and finish are normal and are not defects. Product photos and samples are provided for general reference and may not exactly match the final product received.
3.3 We make reasonable efforts to keep website content accurate, but we do not guarantee that all product descriptions, pricing, availability, technical information, or images are complete, current, or error-free.
3.4 We may change, update, or discontinue products, pricing, specifications, and website content at any time without notice.
4. Quotes, Orders, and Sales
4.1 Submitting a contact form, request, or inquiry does not create a binding order.
4.2 Quotes are subject to change and may expire. Unless otherwise stated in writing, a quote is not guaranteed after the stated validity period.
4.3 Orders are subject to acceptance by Natural Stone Veneer. We reserve the right to decline or cancel any order for any lawful reason, including product availability, pricing errors, shipping constraints, or suspected fraud.
4.4 Final terms for a purchase may be set out in a separate quote, invoice, sales order, purchase agreement, or written confirmation. If there is a conflict between these Terms and a signed sales agreement, the signed sales agreement controls for that transaction.
4.5 You are responsible for providing accurate billing, shipping, and contact information.
5. Samples, Measurements, and Installation Information
5.1 Samples are for general reference only. Because stone is a natural material, sample appearance may differ from full production material.
5.2 Any measurements, quantities, or coverage estimates provided by us are based on information available at the time and should be verified by you or your contractor before ordering.
5.3 Any installation guidance, content, or recommendations on our website or in communications are for informational purposes only and do not replace professional judgment, code compliance, engineering review, or site-specific installation requirements.
5.4 You are responsible for ensuring products are suitable for your project, site conditions, and local building requirements.
6. Shipping, Delivery, and Risk of Loss
6.1 Delivery times are estimates only and are not guaranteed unless expressly stated in writing.
6.2 Delays may occur due to production schedules, carrier delays, weather, inventory availability, or other factors outside our control.
6.3 You are responsible for inspecting shipments upon delivery. Any visible damage, shortages, or discrepancies should be noted with the carrier and reported to us promptly.
6.4 Risk of loss and title transfer may be governed by the applicable invoice, sales order, or shipping terms provided at the time of sale.
7. Returns, Cancellations, and Claims
7.1 Returns and cancellations may be subject to approval, restocking fees, shipping charges, and product condition requirements.
7.2 Custom, special-order, clearance, or made-to-order products may be non-returnable.
7.3 To request a return, cancellation, or claim, contact us promptly at [email protected] and include your order information and details of the issue.
7.4 Any specific return windows, cancellation rules, and claim deadlines provided on your invoice, sales order, or written agreement will apply.
8. Payment Terms
8.1 Payment terms, accepted payment methods, deposits, and due dates will be specified in the applicable quote, invoice, or sales documentation.
8.2 Late payments may be subject to interest, fees, or suspension of delivery or services to the extent permitted by law and stated in your sales documents.
9. Intellectual Property
9.1 All website content, including text, product descriptions, graphics, logos, images, videos, layouts, and design elements, is owned by or licensed to Natural Stone Veneer and is protected by applicable intellectual property laws.
9.2 You may view and use website content for personal or internal business reference only. You may not reproduce, republish, distribute, modify, or commercially exploit website content without our prior written consent.
9.3 Natural Stone Veneer names, logos, and branding may not be used without our prior written permission.
10. User Submissions
10.1 If you submit inquiries, messages, project information, photos, reviews, testimonials, or other materials to us, you represent that you have the right to provide that content.
10.2 By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content for the purpose of responding to your request, providing services, or improving our business operations.
10.3 If we want to use your project photos, testimonial, or name for marketing purposes, we may request additional permission.
11. Communications and Consent
11.1 By submitting your contact information, you authorize us to contact you regarding your inquiry, quote, order, delivery, account, support request, or other business-related communications.
11.2 Marketing emails are sent only where permitted by law. You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.
11.3 SMS text messaging is governed by Section 12 below.
12. SMS Text Messaging Terms
12.1 SMS programs and message types
If you opt in to receive text messages from Natural Stone Veneer, we may send messages related to:
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Customer care and support
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Project inquiries and quote follow-ups
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Order, account, and delivery updates
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Scheduling and appointment-related communications
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Marketing and promotional messages, but only if you separately opt in to marketing texts
12.2 Consent and opt-in
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We only send SMS messages to users who provide consent.
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Customer care and transactional texts require your consent to receive those texts.
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Marketing and promotional texts require separate express written consent.
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Your consent to receive text messages is not a condition of purchase.
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We collect opt-in consent through clear, unchecked checkboxes on our website forms or through other lawful opt-in methods.
12.3 Message frequency and carrier charges
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Message frequency varies.
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Message and data rates may apply according to your mobile carrier plan.
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Carriers are not liable for delayed or undelivered messages.
12.4 Opt-out and help
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Reply STOP to opt out of SMS messages.
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Reply HELP for help.
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You may also contact [email protected] for assistance.
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After you opt out, you may receive a final confirmation message.
12.5 Re-subscribing
If supported, you may reply START to re-subscribe after opting out.
12.6 Supported carriers and delivery
SMS delivery is subject to effective transmission by your carrier and is not guaranteed. Mobile carriers may vary in support, timing, and reliability.
12.7 Mobile privacy
We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.
We may share mobile numbers and messaging-related data with service providers that help us deliver messages or provide services on our behalf, subject to appropriate safeguards and contractual restrictions.
13. Privacy
Your use of our website and services is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal information. Please review our Privacy Policy at:
https://www.naturalstoneveneer.com/privacy-policy/
14. Third-Party Links and Services
14.1 Our website may contain links to third-party websites, tools, or platforms for your convenience.
14.2 We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party websites is at your own risk.
15. Disclaimer of Warranties
15.1 The website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
15.2 To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
15.3 We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or harmful code.
15.4 Product warranties, if any, are limited to those expressly provided in writing with the applicable sale or by the manufacturer, if applicable.
16. Limitation of Liability
16.1 To the fullest extent permitted by law, Natural Stone Veneer and its owners, officers, employees, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill, arising out of or related to your use of the website, products, or services.
16.2 To the fullest extent permitted by law, our total liability for any claim arising out of or related to these Terms, the website, or our services will not exceed the amount you paid to us for the specific product or service giving rise to the claim, or one hundred U.S. dollars (USD $100) if no payment was made.
16.3 Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
17. Indemnification
You agree to defend, indemnify, and hold harmless Natural Stone Veneer and its owners, officers, employees, affiliates, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:
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Your use of the website or services
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Your violation of these Terms
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Your violation of any law or the rights of a third party
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Information or content you submit to us
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Governing Law and Dispute Resolution
18.1 These Terms are governed by the laws of the State of Nevada, without regard to conflict of law rules.
18.2 Any dispute arising out of or relating to these Terms, the website, or our services shall be brought in the state or federal courts located in Clark County, Nevada, and you consent to the jurisdiction and venue of those courts.
18.3 Before filing a formal claim, you agree to contact us and attempt to resolve the dispute informally in good faith.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date above. Your continued use of the website or services after changes are posted means you accept the updated Terms.
20. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Natural Stone Veneer LLC
2000 E. Maule Ave
Las Vegas, NV 89119
USA
Email: [email protected]
Phone: +1 888-558-7774
Alternate Phone: +1 702-558-7774