Privacy Policy

Last updated: February 20, 2026

Natural Stone Veneer LLC (“Natural Stone Veneer,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request information, order samples or products, or communicate with us by phone, email, or text message. Natural Stone Veneer is located at 2000 E. Maule Ave, Las Vegas, NV 89119, USA.

By using our website or submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website and related pages.

  • Our contact forms and inquiry forms.

  • Email, phone, and SMS/text communications with us.

  • Any other interactions where we collect personal information directly from you.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control.

2. Information We Collect

We collect information in the following ways:

2.1 Information you provide directly

When you contact us, request a quote, ask for support, place an order, request samples, or submit a form, we may collect:

  • Name

  • Company name (if provided)

  • Phone number

  • Email address

  • Message content and project details

  • Shipping or billing information (if needed for samples or orders)

  • Any documents, images, or specifications you submit to us

Our Contact page currently includes fields for name, company, phone, email, and message, as well as SMS consent selections and CAPTCHA.

2.2 SMS consent information

If you choose to receive text messages from us, we collect and store:

  • Your mobile phone number

  • Your consent preferences (customer care and/or marketing)

  • Date/time and method of opt-in

  • Message delivery and interaction records (such as opt-out requests)

Your Contact page includes separate consent choices for customer care texts and marketing/promotional texts.

2.3 Information collected automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on pages

  • Referring URL

  • Date/time of visits

  • General usage and diagnostic information

2.4 Cookies and similar technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

  • Operate and secure the website

  • Remember user preferences

  • Understand website traffic and usage

  • Improve content, products, and services

  • Measure the performance of campaigns (where applicable)

You can manage cookies through your browser settings. If you disable cookies, some features of the site may not work properly.

2.5 CAPTCHA and anti-spam tools

Our forms may use CAPTCHA or similar anti-spam tools to prevent abuse and automated submissions. These tools may collect device and interaction data to determine whether a submission is made by a human user. CAPTCHA is shown on your Contact page.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and provide customer support

  • Provide quotes, product information, and technical assistance

  • Process sample requests and product-related requests

  • Communicate about orders, deliveries, scheduling, or account-related updates

  • Send text messages if you have opted in

  • Send marketing and promotional messages if you have separately opted in

  • Operate, maintain, and improve our website and services

  • Detect, prevent, and investigate fraud, abuse, or security issues

  • Comply with legal obligations and enforce our terms and policies

  • Maintain internal records and business operations

Natural Stone Veneer markets natural stone veneer products, samples, and project-related services through its website and contact channels, so these uses are consistent with how the site is presented.

4. SMS and Text Messaging

4.1 Types of text messages

If you opt in, we may send you text messages related to:

  • Customer care and support

  • Project inquiries and quote follow-ups

  • Order, account, and delivery updates

  • Scheduling or appointment-related communications

  • Marketing and promotional messages, but only if you separately opt in to marketing texts

4.2 Consent

We only send SMS/text messages to users who provide consent. For marketing/promotional messages, we require separate express consent.

Your consent to receive text messages is not a condition of purchase.

4.3 Message frequency and rates

Message frequency varies. Message and data rates may apply based on your mobile carrier plan.

4.4 Opt-out and help

You can opt out of text messages at any time by replying STOP.
You can request help by replying HELP.
You may also contact us at support@naturalstoneveneer.com for assistance.

4.5 Mobile data sharing statement

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile numbers and messaging-related data with service providers that help us deliver messages or support our communications (for example, messaging platforms, CRM tools, customer support providers, and similar vendors), but only to perform services on our behalf and subject to appropriate safeguards.

5. How We Share Information

We may share personal information in the following situations:

5.1 Service providers

We may share information with third-party vendors that help us operate our business and website, such as providers of:

  • Website hosting and maintenance

  • Form processing and spam prevention

  • Analytics and performance monitoring

  • Email and messaging delivery

  • Customer support tools

  • Payment processing (if you place an order)

  • Shipping and logistics (if needed for samples or orders)

These providers are authorized to use your information only as needed to provide services to us.

5.2 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction.

5.3 Legal and safety disclosures

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

  • Comply with a legal obligation

  • Respond to lawful requests from public authorities

  • Protect our rights, property, or safety

  • Protect our customers or others

  • Investigate fraud or misuse

5.4 With your direction or consent

We may share information when you request us to do so or otherwise give consent.

6. How Long We Keep Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing products and services

  • Responding to inquiries and support requests

  • Maintaining records of transactions and communications

  • Preserving SMS consent and opt-out records

  • Complying with legal, tax, accounting, and regulatory obligations

  • Resolving disputes and enforcing agreements

Retention periods may vary depending on the type of information and legal requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmitting or storing data is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal exceptions

  • Request a copy of certain information in a portable format

  • Opt out of certain marketing communications

  • Limit or object to certain uses of personal information where applicable by law

To exercise these rights, contact us using the contact information in Section 13.

8.1 Marketing email choices

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

8.2 SMS choices

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

8.3 Nevada and other U.S. state residents

If you are a resident of Nevada or another U.S. state with privacy rights, you may have additional rights under applicable law. We do not sell personal information for money. If applicable law grants you a right to request additional limitations or disclosures, you may contact us and we will review your request in accordance with applicable law.

9. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

10. International Visitors

Natural Stone Veneer is based in the United States. If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. By using our website and providing information, you understand that your information may be processed outside your country.

11. Third-Party Links and Social Media

Our website may include links to third-party websites or social media platforms, such as Facebook, Instagram, TikTok, LinkedIn, Tumblr, and Pinterest. We are not responsible for the privacy practices of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information. Social links are shown in your site footer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and update the “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

Natural Stone Veneer LLC
2000 E. Maule Ave
Las Vegas, NV 89119
USA

Email: support@naturalstoneveneer.com
Phone: +1 888-558-7774
Alternate phone: +1 702-558-7774